Q: Do you allow pets?

Service animals only. Learn more about our pet policy here .

Question 1

What time is check-in? Can I get an early check-in?

Accepted Answer

You can check-in any time after 4:00 pm. Early check-in is 2:00 pm at the earliest, but is always based on the availability of rooms. Give us a call at 800-922-2946 to request early check in.

Question 2

What time is check-out? Can I get a late check-out?

Accepted Answer

Checkout is at 11:00 am. Contact the front desk at The Lodge to request a late checkout at 11:30 am.

Question 3

Where can I check-in to my room?

Accepted Answer

Guests can check-in at the front desk at The Lodge, located on the hill behind the casino.

Question 4

May I smoke on my patio? Where may I smoke?

Accepted Answer

For the time being, smoking is not permitted indoors at Leelanau Sands Casino & Lodge. You may smoke outside on your patio/balcony as long as you do not have your room door open. We have ashtrays and smoking urns in several outside areas designated for smokers.

Question 5

Do the hotel rooms have refrigerators?

Accepted Answer

Our Bayside rooms have mini-refrigerators in them. These rooms come with a small upgrade fee.

Question 6

Do the hotel rooms have microwaves?

Accepted Answer

Our Bayside rooms have microwaves in them. These rooms come with a small upgrade fee.

Question 7

How old do you have to be to visit your casino?

Accepted Answer

18 years or older!

Question 8

Do you allow pets?

Accepted Answer

Service animals only. Learn more about our pet policy here.

Question 9

How far are you from Sleeping Bear Dunes National Lakeshore?

Accepted Answer

Leelanau Sands Casino & Lodge is located just 30 miles from Michigan&rsquo;s most beautiful shoreline.

Question 10

Where is the closest airport?

Accepted Answer

Traverse City Cherry Capital Airport (TVC) is only 40 minutes from Leelanau Sands Casino & Lodge.

Question 11

Do you offer shuttle pickup from the airport?

Accepted Answer

We do not offer a shuttle service. However, Traverse City does have Lyft, Uber, and several taxi services available for your convenience.

Question 12

Do you offer wine tours?

Accepted Answer

While we do not offer wine tours, Leelanau Peninsula is home to 25 wineries that are only a short drive from Leelanau Sands Casino & Lodge. To arrange transportation, visit Leelanau Peninsula Wine Trail.

Question 13

Do you have a pool?

Accepted Answer

We do not have a pool, however, we&rsquo;re just a short 10-minute drive from Lake Michigan.

Question 14

Do you have bingo?

Accepted Answer

We sure do! For up-to-date information head on over to our bingo page.

Question 15

Do you have RV parking?

Accepted Answer

Yes, we do. Click here to learn more about RV parking and camping.

Question 16

Do you have a fitness center?

Accepted Answer

We do not have a fitness center.

Question 17

Where can bets be placed?

Accepted Answer

Bets can be placed inside Onyx Sports Book by William Hill at the windows during staffed hours or kiosks during select hours. Additional Kiosks are located throughout Turtle Creek Casino and at Leelanau Sands Casino!

Question 18

Where can I redeem my winning tickets?

Accepted Answer

Bets placed at Leelanau Sands Casino can be redeemed at the cashier. Turtle Creek Casino is unable to redeem bets originally placed at Leelanau Sands Casino.

Question 19

How old do you have to be to place a bet?

Accepted Answer

18 years or older!

Question 20

Can I smoke inside Onyx Sports Book by William Hill at Turtle Creek Casino?

Accepted Answer

Smoking is not permitted inside Onyx Sports Book by Willliam Hill. However, smoking is permitted outside on the patio.

Question 21

What are your hours?

Accepted Answer

Our betting windows will be staffed Monday-Thursday, 12 PM - 12 AM, Friday-Saturday, 10 AM - 2 AM, and Sunday 10 AM - 12 AM. Guests can visit kiosks throughout the floor and inside Onyx Sports Book by William Hill during select hours. Kiosks are also available at Leelanau Sands Casino during select hours.

Question 22

Do I need to enroll in William Hill Rewards to place a bet?

Accepted Answer

If you are placing a bet of $999.99 or under, you do not need a William Hill Rewards card to place a bet at our kiosks. All bets placed on our kiosks of $1,000 or more will require a William Hill Rewards card.

Question 23

How do I enroll in William Hill Rewards?

Accepted Answer

To enroll in William Hill Rewards, please visit https://www.williamhill.us/rewards.

Question 24

Is William Hill Rewards the same as Grand Rewards?

Accepted Answer

No, William Hill Rewards is not associated with Grand Rewards. If you have any questions or issues with your new William Hill Rewards card, please visit Onyx Sports Book during staffed hours.

Question 25

Can I enroll in a William Hill Rewards card at Leelanau Sands Casino?

Accepted Answer

Yes! You can visit our Players Club and they will help you get set up. You can also visit Onyx Sports Book by William Hill at Turtle Creek Casino during staffed hours to enroll in William Hill Rewards.

Question 26

Can I place bets online?

Accepted Answer

We do not currently offer online sports betting, but stayed tuned for 2021!

Question 27

Is sports betting legal in Michigan?

Accepted Answer

Yes! In December 2019, Governor Gretchen Whitmer signed a bill into law that made sports betting legal in Michigan. Following this historic event, retail sports betting began in Michigan in March 2020.

Question 28

Do you offer horse race betting?

Accepted Answer

While we are proud to offer sports betting on most sports, we do not have horse betting at Onyx Sports Book by William Hill or at our kiosks.

Frequently Asked Questions

Didn't find the answer to your question? Don't hesitate to reach out. We're always happy to help.

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Frequently Asked Questions

Didn't find the answer to your question? Don't hesitate to reach out. We're always happy to help.

join our email club

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